FAQ – FMXBD Site | Frequently Asked Questions & Full Answers

Don't worry – recovering your password on fmxbd site is simple and takes no more than 5 minutes.

Here are the steps:

• Step 1: Go to the login page and click the "Forgot Password?" link
• Step 2: Enter your registered phone number or email address
• Step 3: Enter the 6-digit OTP sent to your phone in the designated field (valid for 10 minutes)
• Step 4: Create a new password – at least 8 characters, combining uppercase, lowercase letters, and numbers

If you don't receive the OTP, wait 2 minutes and tap "Resend". If your phone number has changed, contact us directly Help Center Contact us and verify your identity, and your issue will be resolved within 24 hours.

All your betting records and transaction history on fmxbd site are saved securely within your account.

To view your betting history:

• Log in to your account and click on the profile icon
• Go to "My Bets" or the "Bet History" section
• Filter by date, sport, or category
• View full details of each bet – odds, stake, outcome, and win/loss amount

To view transaction details:

• Go to the "Financial History" or "Wallet" section
• A full list of all deposits, withdrawals, and bonus credits is available
• Each transaction can be tracked with its transaction ID through support

History can be viewed for up to 6 months. If you need older records, Help Center Submit a request.

When a match is cancelled or abandoned, fmxbd site follows specific rules to handle affected bets.

If the match is completely cancelled:

• Your full bet stake will be returned
• Your refund will be credited to your wallet within 24 hours
• In accumulator bets covering multiple events, a cancelled match is marked as "Void" and the remaining selections continue at revised odds

If a match is abandoned mid-way (e.g., rain interruption):

• In cricket, if a result is determined by the DLS method, that result stands as final
• If the required number of overs (typically 5) have not been completed, the bet will be voided
• For live bets, the score at the time of match cancellation may be taken into account

Detailed Settlement Policy Terms and Conditions you will receive.

You can update your profile information on fmxbd site, though some changes require verification for security purposes.

Changes you can make yourself:

• Profile photo, preferred language, and notification settings — update them anytime from Account Settings
• Change Password – verify with your current password, then set a new one

Changes that require support assistance:

• Change Phone Number: Verification via OTP will be required on both the old and new numbers. The process may take 24–48 hours to complete.
• Name Change: KYC verification is required by submitting a photo of your NID or passport
• Email change: A verification code will be sent to your current email address

To submit a change request Help Center Reach out via live chat and have your account details ready.

Signing up on fmxbd site takes just 2 minutes — the entire process is completed in three simple steps.

What you'll need:

• An active Bangladeshi mobile number (in 01XXXXXXXXX format)
• A valid email address
• Date of birth (must be at least 18 years old)
• Mobile Pay, Nagad, or Rocket account (for payments)

Registration Steps:

• Step 1: On the registration page Go to the page, enter your name, phone number, and email
• Step 2: Create a strong password and accept the terms and conditions
• Step 3: Add your preferred payment method and complete the registration

Your account is activated immediately upon registration, and on your first deposit 100% Welcome Bonus (up to ৳10,000) available.

Fmxbd site customer support is available in Bangla 24 hours a day, 7 days a week. There are several ways to get in touch.

Ways to contact us:

• Live Chat: The fastest method. On the Help Center page and click the chat button. A Bangla-speaking agent is usually connected within 2–5 minutes.
• Email: Send an email to support@fmxbdsite.com. General queries are answered within 3–6 hours; complex issues within 24 hours.
• Help Center page: The Help Center has preloaded FAQs and guides covering many common issues you can resolve on your own.

How fast is support:

• Live Chat: average response time 3 minutes
• Email: 3–24 hours
• Payment Issues: Resolved within 30–60 minutes as the highest priority

Have your account ID or phone number ready before contacting support — it helps resolve issues faster.